Frequently Asked Questions
Quick answers to help you shop with confidence.
You can track your order anytime from the Track Order page. If your order has shipped, you’ll see the courier details and the latest scan updates.
Shipping, Order Tracking & Delivery
Delivery timelines, tracking, and packaging details.
Most metro orders are delivered in 2–4 business days. Other locations typically take 4–7 business days. Timelines may vary during high‑volume sale periods.
Returns & Exchange
Simple, clear, and customer‑friendly policies.
Eligible items can be returned or exchanged within 7 days of delivery, provided they are unused, unwashed, and in original packaging with tags intact.
Payments & Safety
Secure payments with privacy-first handling.
Yes. Payments are processed via secure payment gateways. We do not store your card CVV or banking PIN.
Privacy & Security
How we protect your data and your experience.
No. We do not sell your personal data. We only share the minimum required details with partners (like couriers/payment gateways) to complete your order.
Terms & Conditions
A simple overview of how we operate.
They cover account usage, ordering, pricing, payments, shipping, returns, and acceptable use of our website. By using the site, you agree to these terms.
Contact & Support
We’re here to help with orders, sizing, and support.
Email: support@imkaa.com
Phone: +91 9811 180 043
Hours: Mon–Sun, 9:30 AM to 7:30 PM